Privacy Policy

Last updated: April 9, 2026

Dillon Beach Internet Service LLC ("DBIS", "we", "us") operates the wireless internet service and customer portal at dillonbeachinternet.com. This policy describes how we collect, use, and protect your information.

Information We Collect

• Account information: Name, email address, phone number, and service address provided when you sign up for service.
• Service data: Connection status, signal quality, and usage metrics collected from network equipment to maintain and troubleshoot your service.
• Billing information: Invoice and payment records managed through our billing provider (FreshBooks).
• Communications: Emails and support requests you send us.
• Portal usage: Login timestamps and session data when you use the customer portal.

How We Use Your Information

• Provide and maintain your internet service
• Monitor network health and troubleshoot outages
• Send service-related communications (outage notices, billing)
• Respond to your support requests
• Process billing and payments

Information Sharing

We do not sell your personal information. We share data only with:

• FreshBooks: Our billing provider, for invoice and payment processing.
• Google: For email delivery (Gmail API) and portal authentication.
• Legal requirements: When required by law or to protect our rights.

Data Security

We protect your data using encryption (TLS for all web traffic), access controls, and secure authentication. Customer portal sessions use encrypted cookies and server-side session management.

Data Retention

We retain account information for the duration of your service and for a reasonable period afterward for billing and legal purposes. Network metrics are retained for up to 12 months. You may request deletion of your data by contacting us.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at info@dillonbeachinternet.com or calling (707) 878-2004.

Contact

Dillon Beach Internet Service LLC
Email: info@dillonbeachinternet.com
Phone: (707) 878-2004